Solutions

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The software and automation solutions developed by Cachapuz for the global market are based on the use of the market’s soundest and most reliable peripheral components, thus allowing those companies that use our solutions to ensure maximum cost-effectiveness for their businesses.

Cachapuz provides support based on preventive maintenance and consultancy in order to ensure the correct operation of the solutions, while always meeting the client’s needs. The software and automation support services are defined in maintenance contracts, in which the client may access the following benefits:

  • Modular service that is adjustable to the specific needs of each business reality
  • Privileged channel of communication with the project manager
  • Option of preventive maintenance on the client’s premises
  • Customised reports of the time spent in interventions
  • Constant assistance from our help desk technicians
  • Customised procedure and process consultancy
  • Advice, recommendations and information from the project manager
  • Support service clients provided access to exclusive contents
  • Use of remote access tools for intervention on client premises
  • Remote or telephone-sourced requests with agreed response time.
 

To request remote support, please click the image below: